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  • Non-commercial or commercial account

    Non-commercial Our goal is to make the internet a safer place and we know that many people run their own pr...

    Apr 03, 2018 10:01AM CEST
  • Payment alternatives

    You can select monthly or annual billing. When you sign up for an annual account, you will receive a discount....

    Aug 02, 2018 01:15PM CEST
  • Enterprise accounts

    Enterprise accounts are tailored to your specific needs. Alongside continuous security testing with customized...

    Jul 20, 2016 05:26PM CEST
  • Refund Requests

    Refund requests will be assessed on a case-by-case basis. To request a refund, send an email to support@detec...

    Oct 31, 2019 04:57PM CET
  • What happens if my payment fails?

    If, when your payment is due, we fail to charge your card, we will make two additional attempts within the fol...

    Jul 31, 2018 03:05PM CEST
  • How PSD2 affects your subscription

    For credit card customers, Detectify offers flexible subscriptions where you can scale the number of Deep Scan...

    Sep 13, 2019 12:16PM CEST
  • Why am I receiving emails from Chargebee?

    Chargebee is our payment provider, and starting on 2019-09-13, all billing correspondence is sent through Char...

    Sep 13, 2019 12:15PM CEST
  • Why do I need to re-authenticate my subscription?

    The new Payment Services Directive (PSD2) requires what is called Strong Customer Authentication, which means ...

    Sep 13, 2019 12:17PM CEST
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